Refund policy

Returns & Refunds Policy (New Zealand Template)

Last updated: 27th May 2026

At Brace and Buckle, we want you to be happy with your purchase. Please read our returns and refunds policy carefully before placing an order.

Change of Mind Returns

We do not offer refunds, exchanges, or returns for change of mind, incorrect selection, or if you no longer want the item.

Please choose carefully before purchasing.

Faulty, Damaged, or Incorrect Products

Nothing in this policy limits your rights under the New Zealand Consumer Guarantees Act 1993.

If a product arrives damaged, faulty, defective, or is not what you ordered, you may be entitled to a repair, replacement, or refund under New Zealand consumer law.

If there is an issue with your order, please contact us within 7 days of receiving your item and include:

Your order number
A description of the issue
Clear photos of the product and packaging

Conditions for Claims

To help us assess the issue:

Products must not be intentionally damaged or misused
Items should be returned in reasonable condition where possible
Proof of purchase is required

We may ask you to return the item before approving a refund or replacement.

Shipping Costs

If the product is confirmed to be faulty, damaged, or incorrect, we will cover reasonable return shipping costs or provide instructions for return delivery.

We are not responsible for return shipping costs for non-faulty items where a return is accepted at our discretion.